Refund Policy
Last updated November 2026
Before your clinician review
If you cancel before a clinician has reviewed your intake, you will receive a full refund of any amount charged.
If you are not prescribed
If your clinician determines a medication is not appropriate for you, you will not be charged for that medication and any medication payment will be refunded.
After a prescription is sent
Once your prescription has been sent to the pharmacy and your medication has been prepared or shipped, the medication cannot be refunded. Consultation fees cover the clinician’s time and are not refundable after the consultation takes place.
Returns
For patient safety and under pharmacy law, prescription medications cannot be returned or resold once dispensed. If your order arrives damaged, incorrect, or temperature compromised, contact us within 7 days and we will work with the pharmacy on a replacement.
Subscriptions
You may cancel a recurring plan at any time before your next renewal date to avoid future charges.
How to request a refund
Email hello@lolahealth.com with your name and order details. Approved refunds are returned to your original payment method.