Terms of Service

Acceptance of terms

By using this website or our services you agree to these Terms of Service and our Privacy Policy. If you do not agree, do not use the site or services. You must be at least 18 years old and located in the United States to use our services.

Who provides your care

Lola Health is a technology platform. Medical services are provided by independent licensed clinicians in the LocumTele provider network (locumtele.org). Prescriptions are filled by independent licensed pharmacies, Rush Pharmacy (rushpharmacy.com) and Epiq Scripts (epiqscripts.com).

Lola Health does not practice medicine or pharmacy. All clinical decisions, including whether to prescribe, are made solely by your licensed clinician using independent professional judgment.

No guarantee of a prescription

Completing a questionnaire or consultation does not guarantee a prescription. Your clinician may decline to prescribe, recommend an in person visit, or refer you elsewhere when that is medically appropriate.

Compounded medications

Some medications offered through our clinicians are compounded. Compounded medications are prepared by a licensed pharmacy for an individual patient. They are not FDA-approved and have not been reviewed by the FDA for safety, effectiveness, or quality. Compounded medications are not the same as any brand-name product.

Accurate information

You agree to give complete and truthful information about your health, medications, and identity. Your clinician relies on this information to provide safe care.

Not for emergencies

Our services are not for medical emergencies. If you have an emergency, call 911 or go to the nearest emergency room.

Payments

Costs are explained to you before you pay. You authorize us to charge your selected payment method for consultations, medications, and any subscription you choose. Our services are cash pay and we do not bill insurance. See our Refund Policy for cancellations and refunds.

Limitation of liability

To the fullest extent permitted by law, Lola Health is not liable for indirect, incidental, or consequential damages arising from your use of the site. Nothing in these terms limits liability that cannot be limited by law.

Changes and contact

We may update these terms and will post the new date on this page. Questions: Lola Health, 1020 Longstaff Ave, Missoula, MT 59801. Email hello@lolahealth.com.