Shipping Policy
Last updated November 2026
Who ships your medication
Prescriptions are filled and shipped directly by our independent licensed partner pharmacies, Rush Pharmacy (rushpharmacy.com) and Epiq Scripts (epiqscripts.com).
Where we ship
We serve patients in all 50 states. Medications ship only to addresses in states where your clinician is licensed and the pharmacy is permitted to dispense.
Timing
Shipping begins after your clinician approves your prescription and the pharmacy prepares your order. Compounded medications are prepared for you individually, which can add time. You will receive tracking details when your order ships.
Delivery
Packages are shipped discreetly. Some medications require cold storage and are shipped with appropriate packaging; store them as directed on the label as soon as they arrive.
Problems with delivery
If your package is late, lost, or damaged, contact hello@lolahealth.com and we will coordinate with the pharmacy.